Refund policy

 Last updated: August 11, 2026

We want every bag of Submission Coffee to be worth showing up for. If something isn't right with your order, we'll make it right. Here's how it works.

Damaged, Defective, or Wrong Orders

If your order arrives damaged, defective, or isn't what you ordered, email us at info@submissioncoffee.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice. No need to ship anything back.

Returns on Unopened Coffee

Unopened bags in their original packaging may be returned within 30 days of delivery for a refund of the purchase price. Contact us first at info@submissioncoffee.com  so we can give you return instructions. Return shipping is the customer's responsibility unless the return is due to our error.

Opened Coffee

Because coffee is a perishable food product, we can't accept returns on opened bags. That said, if you're truly unhappy with your coffee, reach out — we'd rather hear about it and find a solution than leave you with a bad cup.

Subscriptions

You can skip, pause, or cancel your monthly subscription at any time from your account — no fees, no hoops. Cancellations take effect immediately for future orders; to avoid being charged for the next renewal, cancel before your next billing date. Subscription orders that have already shipped follow the same refund rules as one-time orders above.

Wholesale Orders

For wholesale case orders, contact us at info@submissioncoffee.com within 30 days of delivery about any damaged or missing bags and we'll replace them or credit your account.

Lost or Missing Packages

If your tracking shows delivered but your package is missing, give it 48 hours (carriers sometimes mark early), check with neighbors, then contact us. If it doesn't turn up, we'll work with you on a replacement or refund.

How Refunds Are Issued

Approved refunds go back to your original payment method. Once processed, please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Questions

Email info@submissioncoffee.com and we'll get back to you as quickly as we can. OSS.